Luxury Lift Company

Luxury Lift Company is a trading name of Freedom Stairlifts Limited, a company registered in England & Wales under company number 05438130, whose registered office is at 24 Cornwall Road, Dorchester, Dorset, DT1 1RX.

This website is operated by Luxury Lift Company. For the purposes of data protection law, Freedom Stairlifts Limited is the data controller responsible for your personal data. In this privacy notice, references to “we”, “us” and “our” mean Luxury Lift Company.

We have appointed a data protection contact to oversee questions in relation to this privacy notice. If you have any questions about this notice, including any requests to exercise your legal rights, please contact us using the details below:

Data Protection Contact

Email: privacy@luxuryliftcompany.co.uk

Postal address:
Luxury Lift Company
C/O Freedom Stairlifts Limited
24 Cornwall Road
Dorchester
Dorset
DT1 1RX

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (ICO website). We would, however, appreciate the opportunity to address your concerns first, so please contact us in the first instance.

Personal data means any information relating to an identified or identifiable individual. This may include information provided by private individuals, as well as contact details for architects, contractors, developers and other professional contacts where that information identifies a person.

We may collect, use, store and transfer different types of personal data about you, which we have grouped together as follows:

• Identity Data including your name, title or business name where applicable.
• Contact Data including billing address, site address, email address and telephone numbers.
• Financial Data including bank account and payment card details.
• Transactional Data including details about payments and services you have requested or purchased.
• Technical Data including IP address, browser type and version, time zone, device information and other technology used to access this website.
• Profile Data including enquiries made, preferences, feedback and survey responses.
• Usage Data including information about how you use our website, products and services.
• Marketing and Communications Data including your preferences in receiving marketing and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data for business purposes. Aggregated data does not directly identify you.

We do not collect any special categories of personal data (such as health, ethnicity, religious beliefs or biometric data), nor do we collect information about criminal convictions.

Where we are required to collect personal data by law, or under the terms of a contract with you, and you fail to provide that data, we may not be able to provide our services. In such cases, we will notify you where appropriate.

We use a variety of methods to collect data from and about you, including:

Direct interactions. You may provide personal data by filling in forms, requesting information, or corresponding with us by phone, email or otherwise. This includes when you:

• Submit an enquiry or request a quotation
• Engage with us as a client, architect, contractor or project partner
• Subscribe to communications or request marketing
• Provide feedback or complete surveys

Automated technologies. As you interact with our website, we may automatically collect technical data using cookies, server logs and similar technologies. Please refer to our Cookie Policy for further details.

Third parties. We may receive personal data from analytics providers, advertising networks and publicly available sources, where permitted by law.

We will only use your personal data where the law allows us to. Most commonly, we will use your data in the following circumstances:

• To respond to enquiries and provide quotations
• To perform a contract or prepare to enter into a contract with you
• Where it is necessary for our legitimate business interests
• To comply with legal or regulatory obligations

We may use your information to provide details of relevant products or services that may be of interest to you, including those offered by carefully selected partners, where you have consented to receive such communications.

You may withdraw your consent to marketing at any time by contacting us or using the unsubscribe links provided in our communications.

Marketing

We may use your data to better understand your requirements and to provide relevant information about our services. This may include communication with private clients as well as architects, contractors and other professional contacts involved in a project.

Third-party marketing

We will only share your personal data with third parties for marketing purposes where you have provided explicit consent.

Cookies

Our website uses cookies to improve functionality and user experience. You can control your cookie preferences through your browser settings. Please see our Cookie Policy for more details.

Change of purpose

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider another use to be compatible with those purposes. Where required, we will notify you and explain the legal basis for any new use.

We may share your personal data with trusted third parties where necessary to deliver our services or operate our business.

• Professional advisers including legal, financial and insurance providers
• Service providers supporting our IT systems, marketing and operations
• Carefully selected partners and suppliers involved in fulfilling your enquiry or project
• Regulatory authorities where required by law

All third parties are required to respect the security of your personal data and to process it in accordance with the law. They are not permitted to use your data for their own purposes.

In some cases, third-party providers (such as payment processors) may act as independent data controllers. In such cases, you should refer to their own privacy policies.

Some of our third-party service providers may be based outside the United Kingdom. Where this is the case, the processing of your personal data may involve a transfer of data outside the UK.

Whenever we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection
• Using standard contractual clauses approved for international data transfers
• Working with providers who demonstrate appropriate data protection standards

Please contact us if you would like further information about the specific safeguards used when transferring your personal data.

We have implemented appropriate technical and organisational measures to protect your personal data from being lost, accessed without authorisation, altered or disclosed.

Access to your personal data is limited to employees, contractors and third parties who have a legitimate business need to know. They are required to process your data only on our instructions and are subject to confidentiality obligations.

We have procedures in place to deal with suspected data breaches and will notify you and any relevant regulator where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting and reporting requirements.

To determine the appropriate retention period, we consider the nature of the data, the purposes for which it is processed, and any applicable legal obligations.

In many cases, we are required to retain basic customer information for up to seven years for tax and legal purposes.

Where appropriate, we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice.

You have the right to request deletion of your personal data in certain circumstances. Please refer to your legal rights below for further information.

Under data protection law, you have rights in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Request transfer of your personal data
• Withdraw consent at any time

To exercise any of your rights, please contact us at privacy@luxuryliftcompany.co.uk.

You will not usually be required to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We may need to request information from you to confirm your identity before responding to your request.

We aim to respond to all legitimate requests within one month.

Legitimate Interest
The interest of our business in conducting and managing our operations to provide high-quality services. We carefully balance these interests against your rights.

Performance of Contract
Processing your data where it is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.

Legal Obligation
Processing your data where it is necessary to comply with a legal or regulatory requirement.

Third Parties

• Service providers supporting IT systems, operations and marketing
• Professional advisers including legal, financial and insurance providers
• Regulatory authorities where required by law